Frequently Asked Questions (FAQs)

How long does it take to process and ship an order?

It takes 2–7 business days to create apparel products. The average shipping time is 4 business days but this varies depending on the order's destination. More details may be found on our Shipping page.

Where do shipments originate?

Orders are processed at one of 3 fulfillment centres, based on your delivery address and the availability of stock at the respective locations. Your shipment may originate from one of these locations:

  • Barcelona, Spain
  • Riga, Latvia
  • North Carolina, USA

Is there free shipping?

Free shipping is not currently available.

Worldwide shipping is available and the shipping cost is calculated based on your delivery address and the weight of the order.

  • US shipping starts at $3.99 USD.
  • Canada shipping starts at $6.49 USD.
  • Europe shipping starts at $4.39 USD.
  • EFTA States (Iceland, Liechtenstein, Norway & Switzerland) shipping starts at $9.99.
  • Australia & New Zealand shipping starts at $6.99 USD.
  • Japan shipping starts at $4.39 USD.
  • Other territories shipping starts at $5.99

Can I return or exchange my order?

If you are looking to return your order for whatever reason, we are here to help! We offer returns within 30 days of you receiving your order. You can return your product for store credit or a refund to the original payment method.

Exchanges are not supported because items are produced on demand. If you wish to replace your recent order with another item, please place a new order.

Please refer to the Return Policy for more details.

How do I contact ULTRAmarine Apparel?

Please fill the form to contact us if you have questions about your order.

I have not received my order. What should I do?

Please fill the form to contact us if you have not received your order.

My order arrived but an item is damaged. What should I do?

Please review our Returns & Refunds page for instructions on reporting damaged goods.

Does ULTRAmarine Apparel offer custom orders?

Kindly contact us to discuss privately.

Does ULTRAmarine Apparel have a brick-and-mortar location?

No, all orders are processed online.

I cannot log in to my account. What went wrong?

There is a chance that you processed previous orders as a guest, not with a registered account. Please contact us to confirm and we will assist you.